Symphony Integrations

Boost your team’s productivity
Discover the capabilities of Symphony Integrations

In addition to being a collaboration tool, Symphony can become a productivity instrument that supports your company’s growth. With Symphony Integrations, your associates will be able to optimize their time, improve interactions with clients, and boost productivity across your entire organization. How? By linking Symphony to the tools they currently use.

Herramienta para incrementar la productividad
Insights sobre tus colaboradores

Information-driven decisions
Gain valuable insights to help decision making

By facilitating the data logging process, you will obtain top-quality insights on the interactions between your associates and your clients. This will not only allow you to take advantage of the investments you have already made in those tools, but it will also put at your fingertips the necessary data to make decisions based on real and trustworthy information – decisions that will have a positive impact on your business.

Make the most of your CRM
If you already use Salesforce, get even more out of it

Does your sales team already use Salesforce, but do you feel that you are not making the most of it because call data isn’t always logged? With Symphony Integrations, you take full advantage and tap into the potential of your CRM.
When your sales associates make or receive calls via Symphony Desktop, they will be able to see the name of the client in the Salesforce database, they will be able to add notes during the call and to log the day, time, and duration of the call, as well as add new contacts. All this can be done from within Symphony Desktop in order to optimize your team’s time and to make these tasks easier.

Aprovecha al máximo tu CRM

Standard Integration

Ready to use. It takes into account basic Salesforce fields that are used in most businesses, such as account and contact data, timestamps, call duration, adding notes, new contacts, and reviewing the Salesforce account of the client on the other end of the line.

Personalized Integration

If you require additional features or would like to customize the features included in the Standard Integration, look for a tailor-made solution. Let us know what the specific needs of your business are so we can develop a suitable solution.

Mejora la atención al cliente

Better customer service
Supporting customer service and ticket closure

If you use Zendesk to deliver customer service, Symphony Integrations will help you improve customer service levels, as well as close any tickets opened by your clients.
When your call center receives a phone call, a ticket will be opened. Customer service executives will fill in the fields required to close a ticket or to follow it up. This will help ensure that no tickets remain outstanding or take a long time to be closed.

Unlock the potential of your business tools with Symphony Integrations

Get in touch with us and we will discuss how to improve your business productivity.